CapChord

CapChord started out offering closed captioning services for web content. This is the origin of its name, being a blend of ‘caption’ and ‘chord’.¹ Though the sudden jump in publicly available AI offerings eventually made this non-viable on a small scale.

Following the winding down of captioning services, CapChord pivoted to mobile call-out support dedicated to helping the elderly and those with limited technical knowledge by providing support with a range of digital tasks.

This face-to-face support was vital in helping me learn how to liaise with clients and how to act in a professional environment. I picked up on issues such as some clients needing not just help but a full explanation of what I was doing and how I was doing it to assist them in understanding their own technology. This led me to tailor my operation to explaining and teaching as well as troubleshooting and fixing in a way that is both efficient and effective. I gained a wealth of knowledge and took away many lessons.

Now CapChord serves as the home of my freelance endeavours. In September 2026 I overhauled the website and branding in pursuit of emphasising craft and care in the face of the skill erosion and corporate culture under AI.